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Know Before You Book

Novena Hotel Singapore

Review our hotel policies, check-in details, cancellation, and important guest guidelines.

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Guests 1 room, 1 adults, 0 children
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Important Information

Policies

To help make your stay at Aloft Singapore Novena in Singapore as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.

Simple, flexible policies for a smooth Singapore stay.

Check-In & Check-Out

  • Check-in begins at 3:00 PM and check-out is available until 12:00 PM. Early check-in or late check-out requests are subject to availability and may incur additional charges.

Identification & Payment

  • Guests must present a valid photo ID and a credit card upon check-in.
  • Accepted payment methods include Visa, MasterCard, American Express, and other major credit cards.
  • The hotel may pre-authorize a deposit or hold a security amount at the time of check-in.

Children & Extra Beds

  • Children of all ages are welcome at Aloft Singapore Novena.
  • Cribs and extra beds are not available, but existing bedding can accommodate families with young children.

Pets

  • Pets are not allowed at the property. Service animals, however, are permitted as per accessibility regulations.

Smoking Policy

  • The property is 100% smoke-free. Designated outdoor areas are provided for smoking. A cleaning fee will apply if smoking occurs inside guest rooms.

Parking

  • Complimentary on-site parking is available for registered guests. One parking ticket per room per day is provided, with electric vehicle charging stations available on-site.

Accessibility

  • Select guest rooms and public areas are wheelchair accessible. Elevators and accessible bathrooms are designed for ease of movement.

Cancellation Policy

  • Most rates at Aloft Singapore Novena include free cancellation up to the date stated at booking.
  • Late cancellations or no-shows may result in a charge equivalent to the first night’s stay.

Security & Safety

  • For guest security, public areas are monitored by CCTV, and room access is via digital key using the Marriott Bonvoy mobile app.

House Rules

  • Quiet hours are observed between 10:00 PM and 7:00 AM.
  • Outside visitors are permitted in guest areas only during daytime hours.

Plan your stay at Aloft Singapore Novena with confidence—simple policies and Marriott’s trusted standards ensure every detail runs smoothly.